Effective July 1, 2017
Terms and Conditions / Disclaimer of Liability
- General Information
- Reservations and Refund Policy
- Venue, Attraction and Event Relationships
- Passenger Information
- Passengers with Disabilities
- Service Delivery and Consulting
- Availability of Website
- Links to other Websites
- Disclaimer of Warranties
- Limitation of Liability
1) General Information
The following rules apply to all CoTo Travel operated services, unless otherwise expressly stated on CoTo’s website or in writing from an office of CoTo Travel. The Terms and Conditions and Disclaimer of Liability statements addressed herein may be altered, eliminated, or additional requirements added at the discretion of CoTo Travel’s CEO.
A. A valid photo ID is required to board the bus.
B. We will send you a confirmation via email.
C. Bring a copy of the email confirmation to the bus boarding area. You may also be required to supply a secondary registration with the trip, activity and/or event you are attending as required by the event and/or attraction organizers. If a secondary registration is required, you will be notified on the trip description page and your email confirmation.
D. We require you provide us with a contact number (preferably cell) so we can contact you in the event of a service disruption
E. Smoking is prohibited aboard the bus in accordance with Federal law.
F. A service animal, trained for the purpose of accompanying a special needs traveler, will be permitted to travel with the passenger at no additional charge. A pre-arranged notice (written via email to info (at) cototravel.com) of this accommodation must be given at least 48 hours in advance of the departure date. No other animals are permitted.
G. CoTo Travel and its transportation contractors will not be liable for delays caused by accidents, breakdowns, road conditions, weather and other conditions beyond its control. Said parties do not guarantee to arrive at or depart from any point at a specific time.
H. CoTo Travel reserves full control and discretion as to the seating of passengers and the right to change such seating at any time during the trip, provided; however, seating arrangements will be made without regard to race, color, creed, or national origin.
I. CoTo Travel and its transportation contractors, reserves the right, when operating conditions require, to transfer passengers from one vehicle to another en route.
K. CoTo Travel and its transportation contractors, reserve the right to refuse to transport a person a) under the influence of intoxicating liquor or drugs, b) who is incapable of taking care of him/herself (this does not apply to persons who are accompanied by an attendant or nurse), c) whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers, d) who refuse to permit a search of his or her person or property for weapons or who fails to provide positive identification upon request, e) presents an imminent danger to other passengers and/or representatives of CoTo Travel and/or its transportation contractors or f) or who refuses to comply with any lawful rule or regulation. Such persons may be removed from the bus at such place along the route as the driver and/or official representative of CoTo Travel may select. CoTo Travel and its transportation contractors shall not issue any compensation for passengers removed en route.
L. Guests must be at least 16 years of age or older to purchase travel on our website to attend one of our scheduled trips and tours. This purchase must be facilitated by an adult at least 18 years of age or older who has consented to this purchase. Purchasing travel with CoTo Travel LLC on our website constitutes an agreement to these terms. CoTo Travel LLC is not responsible for any fares collected if purchased by a minor without permission from their parent or legal guardian. We are also not responsible if the minor commits fraud or perjures him or herself in the process stating they are of the stated age and have the appropriate permission to make this purchase.
M. If traveling alone, to ride any trip operated by CoTo Travel LLC or its affiliates, guests must be at least 16 years old. Guests under the age of 16 must be accompanied by a paying adult aboard the same bus and/or schedule. Please note that CoTo Travel LLC will be released from any and all liability resulting from failure to refund any fares purchased by minors without expressed written permission to ride our service, and/or minors under the age of 16 who are not accompanied by an adult. By purchasing travel with CoTo Travel, whether as a participant in a regularly scheduled tour operated by CoTo Travel and/or an affiliate of CoTo Travel or a private group tour, the parents of any student who purchases travel consents to the terms above and releases CoTo Travel LLC and all parties affiliated with the company, including but not limited to transportation contractors, food and beverage venues and the colleges from any and all liability.
N. During times of heavy guest demand, CoTo Travel may elect to operate additional buses to accommodate our guests. These buses may depart at times other than the scheduled departure time, as directed by our on-site supervisors, in the interest of our guests. The times listed on any of our schedules and/or itineraries are shown for the purposes of guest convenience and operational planning and are subject to change at any time without prior notice.
O. Seating is limited and ticket sales may be discontinued at any time prior to the event.
P. Unless otherwise stated, all individual tickets available for purchase on www.cototravel.com are one way tickets. This does not apply to our company-operated or affiliated tour programs.
Q. Not all buses will make all stops when returning from the event/activity venue – Confirm your destination prior to boarding with an official CoTo Travel team member.
R. When you register for a service operated and/or sold by CoTo Travel on its website or through its affiliate platforms, you agree to have your personal contact information added to our mailing list for promotional offers, our weekly newsletter, Ceelist, and any other communications as warranted by CoTo Travel. You may elect removal of your personal contact information from our mailing list by making a formal request via email to info (at) cototravel.com with a subject line of “(YOUR NAME) – Remove Personal Contact Information from Mailing List” and attaching a scanned/faxed image of your signature to the message with the date you wish this request to take effect. Only requests submitted with these requirements will be processed.
2) Reservations and Refund Policy
- You must reserve and purchase your seat online at www.cototravel.com and/or any third-party platform CoTo Travel utilizes to facilitate transactions. Unless duly noted and authorized by CoTo Travel under contract by its CEO, no other entities are allowed to facilitate such transactions.
- A confirmed online purchase is a reservation and guarantees you a seat on the date and itinerary you’ve chosen provided you arrive at the departure point no later than 15 minutes prior to your scheduled departure time.
- You must bring a valid picture ID to show the driver or tour host. You may also be required to furnish an event registration or trip confirmation for the destination and/or attraction you are visiting if requested by the manager or event organizer. This request will be clearly stated on both the trip itinerary when booking and your email confirmation which confirms your travel and payment.
- D. When you purchase a ticket from CoTo Travel, your purchase is final – NO REFUNDS AND NO EXCHANGES. Unused or partially used tickets have no refund value.
- Should a guest cancel their reservation with CoTo Travel LLC, they must submit this request via email to email@example.com. A reservation will only be cancelled once a cancellation number is issued to the guest via email. Once a reservation is cancelled, the seat(s) are forfeited and may not be reclaimed using that same reservation.
- At the discretion of CoTo Travel, refunds may be issued for the purchase price less transaction fees incurred under two instances: cancellation of the event by the event organizer, or inclement weather which prevents us from safely transporting you to your destination and back.
- With each circumstance, the company, CoTo Travel LLC holds all rights to provide alternative means of compensation in lieu of a financial refund of the purchase price less transaction fees incurred, including, but not limited to the issuance of travel vouchers for future travel, and substitution of alternative event of equal financial value.
- If CoTo Travel LLC cancels your scheduled trip for not meeting a minimum passenger quota, you will receive a full refund. All guests will be notified prior to a service cancellation of this policy.
Passengers are allowed two (2) luggage pieces per person to be placed under the bus and (2) carry-on luggage pieces (personal item). These personal items must be placed either in the overhead luggage compartment or beneath your seat aboard the bus. We do not allow the transport of weapons of any kind or any material that would be classified by the DOT as a hazardous material. (Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, poisons, radioactive materials, etc.). The company requires each guest to carry their baggage aboard the coach. CoTo Travel and its transportation contractors are not responsible for lost, stolen, or damaged items as a result of you transporting them aboard our contractor’s vehicles.
4) Venue, Attraction and Event Relationships
CoTo Travel is not affiliated with, nor endorsed by the attractions, venues, and/or events we serve, except where expressly noted on our website and itinerary. CoTo Travel LLC retains independence from all events, activities, organizations and venues for which we provide service to for all aspects of operation and ownership of any intellectual property and/or data collected on behalf of the event and activity organizers in respect to transportation. We are also not affiliated with and hold no responsibility for the activities and programming.
5) Passenger Information
CoTo Travel may disclose the passenger’s personal information, including ticket and payment information, as required by law, upon order of the court, by request of a governmental agency, by request of a law enforcement authority, or in the good faith belief that disclosure is necessary or advisable. CoTo Travel may also disclose personal information, but not ticket and payment information, to the attractions, venues, organizers, and/or events each guest visits on their itinerary with the company.
6) Passengers with Disabilities
CoTo Travel contracts with regional bus companies to provide transportation. Unlike recent legislation that requires all regularly scheduled motorcoach services have access to working wheelchair lifts at any time, without prior notice; we operate on a charter agreement with our contractor. Therefore, CoTo Travel requires wheelchair passengers inform us of their needs at least 48 hours prior to the departure date via phone or by email.
For special service intercity transportation operations serving major city destinations, we will make every effort to have a working wheelchair lift vehicle available for your trip. All passengers requiring special accommodation MUST reserve their tickets and pre-pay online prior to departure. It is company policy NOT to accept walk-on, stand-by or cash fares at the departure point for any individual.
CoTo Travel shall not be held liable for any unforeseen circumstances that may occur during any part of this excursion, including but not limited to, transaction purchase, transportation, and event activities. CoTo Travel acts solely as an agent selling transportation services. CoTo Travel LLC has undertaken due diligence to the best of its ability to ensure that the information provided as part of the service description and delivery of the service is accurate at the time of sale and shall not be liable for any further changes that may ensue.
8) Service Delivery and Consulting
Our service, including but not limited to selling tickets for our services, answering customer inquiries, and facilitating logistics and coordination of tour events and travel planning, is offered to the extent that the manager and/or organizer of the attractions, venues, and/or events allows us to operate. We are limited to the regulations provided to us, and are obliged to observe and respect these restrictions at all times.
9) Availability of website
We strive to keep www.cototravel.com available but are unable to guarantee that this website will operate continuously, without interruptions, or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
10) Links to other websites
Website links from www.cototravel.com and from company communications, including but not limited to referrals via email or phone, printed media and verbal communications exist for convenience and information. CoTo Travel makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. CoTo Travel does not guarantee that third party websites are free of infection from any virus, harmful component, or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information. The existence of a link to another website does not imply or express endorsement of its provider, product or services by CoTo Travel.
Your privacy is important to us. We will only use the information that we collect about you in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your reservation or reply to a question.
We may provide your personal information to organizations directly involved in the update and/or maintenance of this website, including our website designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose. We may also provide your information to the attractions, venues, organizers, and/or events you have purchased transportation to. If required under our service contract and/or permit, this information may be provided in accordance with our duty to each venue and/or institution to disclose our passenger lists for their safety, security and accounting purposes.
Should you need further details about the information we hold on you, or wish to have your personal details removed from our database at any time, then please contact us.
If the credit card holder for reservations is not you, it is your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. By using CoTo Travel’s web site, you confirm that you will only enter personal information about yourself and that such information is true.
You agree to indemnify, defend and hold us, our affiliates, distributors, partners, licensors, advertisers and sponsors, and our and their directors, officers, employees, consultants, agents and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from (a) your breach of these Terms; (b) your Content submissions; and/or (c) your activities in connection with the Services (including, without limitation, any and all purchases).
13) Disclaimer of Warranties
THE SERVICES, AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH NO WARRANTIES WHATSOEVER. COTO TRAVEL LLC AND ITS LICENSORS EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. COTO TRAVEL LLC AND ITS LICENSORS DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SERVICES. COTO TRAVEL LLC AND ITS LICENSORS DISCLAIM, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE SERVICES. COTO TRAVEL LLC AND ITS LICENSORS DISCLAIM ANY WARRANTIES FOR SERVICES (OR GOODS WHEN PACKAGED WITHIN OUR SERVICES) RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE SERVICES.
YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE SERVICES AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
14) Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL COTO TRAVEL LLC OR ITS AFFILIATES, PARTNERS, ADVERTISERS OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF COTO TRAVEL LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE SERVICES, FROM INABILITY TO USE THE SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). THIS LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES (OR GOODS PACKAGED WITHIN THE SERVICE) RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE SERVICES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE SERVICES. THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES (AND/OR GOODS WHEN PACKAGED WITHIN THE SERVICE), LOST PROFITS, OR LOST DATA. SUCH LIMITATION SHALL FURTHER APPLY WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF THE SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED OR RELATED IN ANY WAY TO, THE SERVICES. SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.
Without limiting the foregoing, under no circumstances shall CoTo Travel LLC or its affiliates, partners, advertisers or licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.
The terms and conditions stated above will be governed under the laws of the United States of America and when applicable, the State of Pennsylvania. These terms are subject to change at any time, and the latest version available shall be applied to any and all issues pertaining to the agreement.